![]() ISM divides the factors into different clusters, and fuzzy DEMATEL examines cause-effect relationship. ![]() Both ISM and fuzzy DEMATEL are appropriate for analyzing sophisticated problems with hierarchical and communicative structure. In this study, our goal is to identify the factors affecting project communications with the help of library studies and interviewing experts in order to better plan the communications by considering the sequences and relationships between the identified elements and their more appropriate understanding, according to a Fuzzy Decision-making trial and evaluation laboratory technique (FDEMATEL)- Interpretative Structural Modeling (ISM) approach. Therefore, it is essential to provide a comprehensive model for identifying and clustering effective and influenced factors. As Dziekoński (2017) recommend that future research should identify the components of communication and its impact on communication process. Applying the comments and views of the active experts in this field can be effective in forming and operating the project communications. Though communication planning in project teams is one of the basic tasks of project managers, there are few studies on the accurate measurement of the communication process and its elements ( Dziekoński, 2017 Muszyńska, 2018).ĭespite of great knowledge and experience about project communications management, it has not been adequately addressed in its various dimensions. So far, many studies have been conducted on project success in which communications management is basically on top of the list. Project management is highly important within organizations that guide their business with a project-based approach. Research has shown that because of the mistakes made in communication by the employees and the stakeholders, large amounts of money are imposed on organizations that will reduce the efficiency of project team members. ![]() Project managers use a variety of tools to establish communication and coordination among project team members this diversity and multiplicity of tools affects proper and timely dissemination of project information. The greater the number of people in the project team and its stakeholders, the more important the project communications management will be. Communication plays a role throughout the life cycle of a project and has a great contribution to its success ( El-Saboni et al., 2009). Project communications management defines necessary processes for ensuring proper and timely production, collection, dissemination and distribution of project information ( Senaratne and Ruwanpura, 2016). The relationships and sequence between the indicators are determined so that it can be effective in project communications planning and project success through providing an insight for senior managers and project managers.Ĭommunications is a process whereby concepts are exchanged among individuals through a system of generic signs and words. Then, these factors are analyzed by using the combination of fuzzy DEMATEL and Interpretive Structural Modeling (ISM) techniques. First a number of factors influencing project communications are identified on the basis of previous studies and interviews with experts and project managers working in oil, gas and power plant construction megaprojects in Iran. The present study is conducted to help clarify the views of the organization's managers and project managers on project communications, and to identify factors affecting it and how they effectively communicate to successfully accomplish the projects. The informed communication strategy allows managers to structure the information flow in a better and more controlled manner and to avoid the costs caused by lack of effective and timely communication. This research aims to address this shortcoming by identifying and determining sequences and relationships factors affecting project communications and their clustering. Despite of emphasizing on the importance of project communications in the literature, there are few studies identifying factors influencing project communications. One of the main factors in the success of projects is communications management and proper and timely distribution of information among all internal and external project stakeholders.
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